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Welcome to First Contact Clinical

 

We enable healthy change in the people and places that need it the most.

 

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Enabling Healthy Change
Joined up care at the right time

Our purpose

Is to enable healthy change in the people and places it is needed most. We achieve this through delivering education, skills training and community-based behavioural activation support services. We put people at the centre of our thinking and understand the wider determinants of their health. With our support, people and professionals are more able to work together to achieve sustainable change and reduce health inequalities.

Our philosophy

Is that our culture and our leadership behaviours mirror the way in which we support the people we work with. We build strong relationships with our partners and embed within the neighbourhoods and pathways we support. We offer a holistic approach to health and wellbeing, focusing on what matters to people: a quick response, meeting at a time and place of their choosing and outcomes measured with an evidence-based tool.

Enriching the skill mix of partner teams
Collaboration for sustainable health

Our Values

Have remained the same since we began in 2008. We share a passion to enable healthy change, which means that you will see and experience behaviours that demonstrate our values lived out every day. 

Our organisation

Consists of a network of autonomous teams, our home teams. Working within the boundaries set by our operating framework (‘what’ we do) our teams decide ‘how’ they deliver to our quality standards. Working in this way requires every team member to get more involved in the decisions being made.

Our organisation

What our customers are saying

Latest News and Developments

ABetterU Workforce Development...

ABetterU Workforce Development...

16 December 2024

News

'A Better U' is a modular training programme designed to promote and support a healthy lifestyle as a preventive approach to common public health topics. It empowers professionals and...

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South Tyneside Social...

South Tyneside Social...

16 December 2024

News

Over the last 12 months more than 5,500 people have been introduced to us from more than 60 different partners. 71% are living in households in IMD 1 and 2, and 97% in IMD 1 to 4. More than two...

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Launching 'Ten Public Health...

Launching 'Ten Public Health...

20 November 2024

News

The Department of Healthy and Social Care (DHSC), in collaboration with the Royal Society for Public Health (RSPH) and key stakeholders, has launched a groundbreaking eLearning resource...

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South Tyneside Social Prescribing Service

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Social prescribing is an approach that connects people to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing.

Our teams give people time, focusing on ‘what matters to me?’ to coproduce a simple personalised care and support plan, and support people to take control of their health and wellbeing.

Over the last 5 years we have worked with over 15,000 people. 78% of the people we work with live in the most deprived wards in England (IMD 1-2), 92% live in deprived wards (IMD 1-4).