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At First Contact Clinical our job is to enable healthy change in the people and places that need it most. We are looking for people to join our teams who want to help us to do this.

Our teams believe that people are capable of change, are experts in their own lives and have individual strengths, needs and preferences. Our teams believe that people feel empowered in the presence of empathy and in the absence of judgement – when they are listened to, understood and valued.

As a First Contact Clinical worker your aim is to support the people you are working with to identify and draw on their strengths and those of the people around them, enabling them to make healthy 

You will achieve this by working in a relational way. This means working in a way that builds a relationship, the purpose of which it to have a positive effect on the people in it.

When working with the people we serve at First Contact Clinical you are working towards the shared purpose of people developing:

  • a stronger sense of themselves
  • where they are heading and
  • the relationships that will be important for them along the way.

This is what we mean when we say enable healthy change.

You are just one of these relationships and in the grand scheme of their lives, a very short term one.  But the relationship between you and the person can generate positive effects and contribute to their ability to move forward towards their version of a good life.

We work across clinical and community settings, building strong relationships with our partners and embedding our offer within the neighbourhoods we support. As a First Contact Clinical worker you will support a caseload of people with a wide range of complex social and emotional needs to achieve what matters to them.

We are looking for you to bring your unique self and life experience to this work which is a key asset in doing this role well. We recognise that we are people first and professionals second. We will provide full training and ongoing supervision to ensure you have the opportunity to continuously develop and reflect on your practice.

If you are interested in other people and working with them to enable healthy change the we want to hear from you!

What does our recruitment process look like?

You will first be invited to our virtual assessment where you can demonstrate your relational skills in a role play scenario. After which you will undertake a self-directed exercise that will see you accessing our test management information system and sharing a self-reflection of the role play. We will then invite you attend a remote interview you will have to opportunity to meet 2 or 3 team members. They will ask some questions that will provide you with the opportunity to showcase the different strengths and resources you can bring to help us to deliver our purpose. We look forward to meeting you and wish you luck!

If you wish to discuss this opportunity further, please contact Alex Dunn, Office Manager on 07701289150 or alexdunn@firstcontactclinical.co.uk who will connect you to the most appropriate team member. To apply, please complete the employment application form and return it to jobs@firstcontactclinical.co.ukAssessment sessions and interviews will be held weekly.  Please submit your application as soon as practicably possible as we reserve the right to close the advert when the required amount of applications are received.

Find out more about the roles

Our personalised care teams consist of a mix of roles that include:

As a Link Worker you will you will work with people to support them to develop their knowledge, skills and confidence to become active participants in looking after their own health. You will guide and support people to reflect on and change their health-related behaviours to help them reach their self-identified health and wellbeing goals. You will introduce or reconnect people to community groups and statutory services and work with local partners to identify gaps in local provision. You will be skilled in coaching, communication and behavioural change skills and are able to work alongside people (individually or in groups) at their starting point to encourage and support them to become more engaged in managing their own health. 

As a Health and Wellbeing Coach you will work with people to support them to develop their knowledge, skills and confidence to become active participants in looking after their own health. You will guide and support people to reflect on and change their health-related behaviours to help them reach their self-identified health and wellbeing goals. You will be skilled in coaching, communication and behavioural change skills and are able to work alongside people (individually or in groups) at their starting point to encourage and support them to become more engaged in managing their own health 

As a Care Coordinator you will work with people to provide coordination and navigation of care and support across health and care services. You will act as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed. You will bring together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person. 

Our Job Description Pack describes the main duties for each of the different roles in more detail.

Our Competency Framework describes the set of related knowledge, skills, and abilities we require for each of the different roles that make up our personalised care teams.

The roles can support both part-time and full-time (37.5 hours) workers. Our current salaries are (full time equivalent):

  • Link Woker £18,500
  • Care Coordinator, Link Worker Coach and Health and Wellbeing Coach £20,550
  • Psychosocial Link Worker £24,000

Current Vacancies

We are currently looking for the following team members to join our teams:

  1. North Tyneside Link Worker Coach
  2. North Tyneside Psychosocial Link Worker
  3. North Tyneside Care Coordinator (Complex Lives)
  4. South Tyneside Link Worker Coach
  5. South Tyneside Psychosocial Link Worker
  6. South Tyneside Care Coordinator (Long Term Conditions) - Fixed Term for 12 months to cover maternity
  7. South Tyneside Health and Wellbeing Coach
  8. Newcastle Link Worker