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At First Contact Clinical our job is to enable healthy change in the people and places that need it most. We are looking for people to join our teams who want to help us to do this.

We are a network of autonomous teams, lead by two Directors. Our Practice and Performance Leads (Support Team) provide individual and group coaching, as well as a blended development programme that supports individuals and teams to deliver our quality standards. Teams are accountable to each other rather than to a line manager, this requires individuals need to be self-driven. We understand that our way is not for everyone, so please take time to consider if our organisation is somewhere you can thrive with us.

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Our roles

Our Job Roles Document describes the main duties for each of the different roles in more detail than below. Our Competency Framework describes the set of related knowledge, skills, and confidence that are to be demonstrated in the different roles. We asses these in the role play and during interview. Your personal development plan will be structured to include the relevant competencies and you will gather a range of evidence to show how you are developing across the domains.

As a Link Worker you work with people to support them to develop their knowledge, skills and confidence to become active participants in looking after their own health. You guide and support people to reflect on and change their health-related behaviours to help them reach their self-identified health and wellbeing goals. You introduce or reconnect people to community groups and statutory services and work with local partners to identify gaps in local provision. You are skilled in coaching, communication and behavioural change skills and are able to work alongside people (individually or in groups) at their starting point to encourage and support them to become more engaged in managing their own health.

As a Health and Wellbeing Coach you work with people to support them to develop their knowledge, skills and confidence to become active participants in looking after their own health. You guide and support people to reflect on and change their health-related behaviours to help them reach their self-identified health and wellbeing goals. You are skilled in coaching, communication and behavioural change skills and are able to work alongside people (individually or in groups) at their starting point to encourage and support them to become more engaged in managing their own health

As a Care Coordinator you work with people to provide coordination and navigation of care and support across health and care services. You act as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed. You bring together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Our teams believe that people are capable of change, are experts in their own lives and have individual strengths, needs and preferences. Our teams believe that people feel empowered in the presence of empathy and in the absence of judgement – when they are listened to, understood and valued.

As a First Contact Clinical worker your aim is to support the people you are working with to identify and draw on their strengths and those of the people around them, enabling them to make healthy changes.

You will achieve this by working in a relational way. This means working in a way that builds a relationship, the purpose of which is to have a positive effect on the people in it.

When working with the people we serve at First Contact Clinical you are working towards the shared purpose of people developing:

  • a stronger sense of themselves
  • where they are heading and
  • the relationships that will be important for them along the way.

This is what we mean when we say enable healthy change.

You are just one of these relationships and in the grand scheme of their lives, a very short term one.  But the relationship between you and the person can generate positive effects and contribute to their ability to move forward towards their version of a good life.

We work across clinical and community settings, building strong relationships with our partners and embedding our offer within the neighbourhoods we support. As a First Contact Clinical worker you will support a caseload of people with a wide range of complex social and emotional needs to achieve what matters to them.

We are looking for you to bring your unique self and life experience to this work which is a key asset in doing this role well. We recognise that we are people first, and professionals second. We will provide full training and ongoing supervision to ensure you have the opportunity to continuously develop and reflect on your practice.

If you are interested in other people and working with them to enable healthy change then we want to hear from you!

We begin with a telephone conversation that allows you to share the strengths and resources you will bring to help us to deliver our purpose. You may then be invited to attend our virtual assessment where you can demonstrate your relational skills in a role play scenario. We may then invite you attend a face to face group activity where we will observe you working as an autonomous team to formulate a solution to a scenario we set. At the end of the group session you will complete individual reflective practice tasks. We look forward to meeting you and wish you luck!

The roles can support both part-time (minimum of 22.5) and full-time (37.5) hours. Our current salaries are (full time equivalent):

  • Care Coordinator £23,816, moving to £25,341 when you demonstrate the competencies in the framework
  • Health and Wellbeing Coach £25,341, moving to £28,607 when you demonstrate the competencies in the framework
  • Link Worker £25,341, moving to £28,607 when you demonstrate the competencies in the framework

Our Current Vacancies are:

Employment Application Form

We are currently looking for the following roles to join our teams:

South Tyneside Social Prescribing Link Worker (Full-time)

If you wish to discuss any of the opportunities further, please contact Joanne Black on 07936030747 or Emily Robertson on 07885896672.

To apply, please complete the employment application form and return it to jobs@firstcontactclinical.co.uk.

The current closing date is 30th January. Telephone interviews will be 31st January. For those invited to our role play assessment session, this will be 3rd February. For those invited to our practical session, this will be 11th February.