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Christmas Reflection

Christmas Reflection

This time of year is a good one for reflection and so it was at the end of the First Contact Clinical Christmas Party last week. As the final, customised chorus of “Five Hundred Miles” echoed into the impressive vaulted ceiling of the Clervaux Exchange in Jarrow we came together to appreciate 2015. This year, our seventh as an organisation, has seen some noticeable achievements. In the West of Newcastle we started to work with four...


Quality Improvement at First Contact Clinical

Prompted by Service User feedback the Pathway Development Group at First Contact Clinical has been applying Lean Quality Improvement techniques to reduce the waiting times from referral to the start of treatment in the South Tyneside Substance Misuse Service.

Quality Improvement at First Contact Clinical

Speed of access into treatment is one of the key factors in creating a recovery orientated system and is a priority for services across the country. The first phase of the project involved creating a process (or value stream) map from when people asked for help to the end of their “titration” onto substitute medication. It became clear that there was lots of waste in the existing process that we could target. Based on calculations of...


Peer Mentors at Community Events

Feedback from Peer Mentors

Peer Mentors at Community Events

Following our Teacup event in June we have successfully recruited 5 Peer Mentors. They have all undertaken our 6 week Peer Mentor training programme. This training has given them the new skills needed to enable them to support other clients in their recovery journey. Following the training peers said it has increased their self-esteem and confidence which enables them to integrate back into the community. They have since attended the...


Change4Life South Tyneside

A training programme for all staff working in South Tyneside, who have identified that they are part of the Change4Life (C4L) Agenda.

Change4Life South Tyneside

What is C4L? Change4Life is a national agenda to encourage people to make healthier choices and improve their health and wellbeing. There are a range of campaigns connected to Change4Life, including Start4Life, SmartSwaps and The 10-minute shake-up. Why did we do it? South Tyneside Council Public Health wanted to reduce the health inequalities that exist in the borough and lengthen the life expectancy of the...


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