"This week we continued our journey towards making continuous quality improvement a normal part of what we do around here at First Contact Clinical. To help guide the way we were delighted to welcome Pete Dudgeon, a quality improvement expert and experienced trainer to spend the day with us. Pete facilitated a day long workshop for twelve future "Champions". We've asked Pete to share his reflections." Walking back in...

What is topic? At First Contact Clinical we hold a Good to Great Meeting every quarter. This is an opportunity to bring the whole business together and work on a business challenge. It is a great way to share what is happening in the different teams and for new members of the organisation to get to know everyone. This quarter we continued to work on the First Contact Clinical Behavioural Charter. This is a piece of work, led by Deb...

Here at First Contact Clinical rather than handing out Christmas Cards to each other we prefer to make a donation to a local charity.  Last year we collected money for the Charlie Cookson Foundation and also donated items to the Women' Refuge which was a great success. We ask all members of staff if they would like to put forward a charity to receive the donation. We then ask staff to vote on the suggested charities and the...